Route Into Art
Shipping, returns and delivery
Each route print is made after checkout from the preview you approved. Delivery timing includes print production, packing, dispatch, and the carrier journey to your address. This page also explains how we handle returns, replacements, refunds, and order problems.
Delivery estimates
Estimated delivery windows are best treated as guidance rather than a guarantee. Timing depends on the print size, destination, production capacity, carrier availability, and any local delivery delays. We currently show order status and tracking when available, rather than a guaranteed delivery date.
Where we ship
Route Into Art ships prints to supported destinations including the UK, the US, Canada, and the EU. Delivery to supported countries is included in the displayed print price.
How prints are packed
Print packaging
Prints are rolled in protective packaging. Packaging can vary by destination if a local production facility uses a different damage-resistant format.
Multiple items
Items may be packed together or separately depending on size, destination, and packaging limits. Separate parcels can arrive at different times.
Tracking
Courier tracking is included. We add tracking to the order page and email you after the print ships; the carrier may take a little time to show the first tracking scan after dispatch.
Address changes
Contact us as soon as possible if the delivery address is wrong. Because each print is custom-made, address changes may not be possible once production or dispatch has started.
If something arrives damaged
Keep the packaging and take clear photos of the damaged print, the outer packaging, and the shipping label. Send those with your order reference so we can investigate a replacement, reprint, or refund route.
Returns, replacements and refunds
Made-to-order print returns
Route Into Art prints are personalised and made to order from the route, wording, size, and artwork style approved before checkout. We do not accept ordinary change-of-mind returns or exchanges after production has started. This does not affect your rights if the order arrives damaged, faulty, materially different from the approved order details, or affected by a fulfilment error.
Damaged, faulty or wrong items
Contact us within 30 days of delivery with your order reference, checkout email address, a short description of the issue, and clear photos of the print, packaging, and shipping label. If the issue is validated, we will arrange a replacement, reprint, or refund at no extra cost.
Lost orders
If tracking shows a parcel may be lost, or the order has not arrived after the estimated delivery window has passed, contact us within 30 days of the estimated delivery date so we can investigate with the fulfilment and carrier records.
Address problems and unclaimed parcels
Please check the delivery address carefully before checkout. If a parcel is returned, refused, unclaimed, or cannot be delivered because the address was incorrect or incomplete, a free replacement or refund may not be available. Contact us and we will review the order record and available carrier information.
Returning a print
Do not send items back without contacting us first. Because each print is produced for a specific order, we do not provide a general returns address. In most damage or fulfilment-error cases, photos are more useful than returning the print; if we need the item returned, we will give you the return instructions.
Refund timing
Approved refunds are sent to the original payment method. We aim to process approved refunds within 10 business days, but your bank or payment provider may take additional time to show the refund.
Cancellations and digital copies
Before production starts
If you spot a mistake after checkout, contact us immediately with your order reference. We will try to help before production starts, but changes and cancellations are not always possible once a custom print has entered fulfilment.
Digital copies
Digital files are custom-generated for the order. If a purchased digital file is missing, corrupted, or does not match the approved artwork details, contact us so we can investigate and reissue the file where appropriate.
Need help?
Send the details through the contact form and include your order reference if you have one.
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